This document outlines how we process personal data.
Personal Data We Collect:
- Names
- Contact information (telephone numbers, email addresses, and physical addresses)
- Email/written correspondence
- Information necessary for our services (e.g., property location, size, and plans)
We do not process any special categories of personal data.
How We Store Data: Your data is stored securely using both paper-based systems and encrypted digital systems, including:
- Capsule CRM
- Outlook email
- Password-protected Excel spreadsheets
Sensitive paper-based documents are securely stored in locked cabinets, accessible only to authorized personnel.
Data Collection: We collect data through customer inquiries on our website. We only store data necessary to contact you or complete services. By contacting Advanced Resin Solutions, you consent to the processing of your personal data for the purposes outlined.
If we request sensitive personal data, we will inform you why it’s needed and how it will be used.
Your Rights: You have the right to view or edit your personal information at any time.
Your information will not be shared with any third party without your explicit consent and will not be transferred outside the EU, ensuring adequate protection of your data.
You may withdraw consent at any time by writing to us, emailing, or calling us at 07904117175. You can also request that your data be deleted, and we will complete this within 72 hours. We periodically remove data that is no longer needed.
Data Breach Procedures: In the event of a data breach, we will investigate and report it to the relevant authorities within 72 hours, detailing the lost data, potential consequences, and preventive actions taken. If necessary, we will notify affected individuals, especially if the lost data was unencrypted.
For any questions regarding this policy, please contact our Data Protection Officer by post or email.